Cancellation and Refund Policy

LightLives offers a refund policy to the buyers of LightLives programs only in case there has been an error / technical reason for the transfer due to which buyers have mistakenly made double payments or paid an extra amount. However, under no circumstances will any part of amount exercised/paid as statutory taxes or as transaction charges or payment gateway charges during the buying process can be refunded.We will be happy to refund the payment provided the buyer informs LightLives via email ( leo.fernandez@talentease.com) / letter (via courier only to our Chennai office) and claims her / his refund within 7 days from the date of transaction and can expect to receive the refund within 30 calendar days from the request date of return.

The information regarding the refund will be notified via email/letter with the complete details. The refund will be made by a/c payee cheque or NEFT only on the name of the buying party.

No refund /cancellation request for the transacted amount by any buyer will be entertained after the payment is accepted by our online payment gateway service providers unless there is a fraud notification from our payment gateway service providers.